The Complete Handbook of Coaching

The Complete Handbook of Coaching

Stokes & Jolly contributed a chapter on Executive & Leadership Coaching to the SAGE Handbook of Coaching. 

UK Business Leaders Feeling the Pressure

Stress, burnout and loneliness factor into high C-suite turnover.

By Richard Jolly

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Top-level executive burnout rates have never been higher, suggests Richard Jolly, Adjunct Professor of Organisational Behaviour at London Business School. 

British chief executives were nearly twice as likely to leave their jobs last year as the global average, according to research by executive search firm Heidrick & Struggles (H&S). At FTSE 100 and FTSE 250 companies, the CEO turnover rate was 16.5% in 2017, compared to a global average of 9.3%

Jenni Hibbert, Regional Managing Partner, Financial Services at H&S, told the Telegraph newspaper that this high churn rate was due to “external pressures from demanding investors”. “The UK is more unforgiving than some other markets in terms of the demands it places on leaders,” she said. “Shareholder demands, the degree of regulatory scrutiny and the extent to which the media has an interest in organisations mean there is a higher level of scrutiny in the UK. 

“There is also a degree of volatility that we haven’t seen for a long time,” she added. “That has led to a heightened pressure. Because of the rate of change, and the rate at which organisations are having to change, someone who is fit for purpose as a leader today may not be fit for purpose in five years’ time.”

Jolly described some of the particular pressures that chief executives face: “You’re not even sure what success means. You have to figure out what your role is. The higher you’re promoted, the more ambiguous your job becomes. This isn’t the 1930s where the ‘great man’ at the top of the company was seen as a genius who could conceive and design a whole process and strategy and then be in ultimate control of it. The role of a CEO is evolving rapidly. Your job is no longer to tell your people what to do and then administer the systems and processes to check they’re working.” 

The cliche of it being “lonely at the top” holds true, he said. “As CEO you know that the millennials entering your organisation are much better educated and more qualified that you were at their age. In fact, with your current skillset, you’d never get a job if you were starting out in your sector today. That’s lonely.” 

He also cited the challenge of being expected to have all the answers. “People come to you for guidance. Say someone asks you: ‘How should we respond to Brexit?’ All you really want to do is shrug your shoulders and say, “It’s complicated and we don’t really know.’ But you’re still expected to provide an answer. Publicly, you might need to say something that shows confidence. But in yourself, if you’re an intelligent leader, you have to stay with the complexity, the not knowing. That’s uncomfortable.”

Jolly suggested various ways in which C-suite executives can avoid burnout, from protecting their thinking time to making time for family, friends and fitness. “Eat well and get enough sleep,” he said. “Most senior executives are constantly exhausted, which affects your ability as much as if you were drunk. Just because you can spend all night making global conference calls and doing your email doesn’t mean you should. Your energy is finite. Focus on the things you can change and don’t waste effort on things you’d do better to accept.”

He also recommended asking yourself honestly, are you in the right job? “Just because you are successful, it doesn’t mean you have found the right job for you to lead a really fulfilling life,” he pointed out. “Ask yourself what would you be doing if money didn’t come into the equation? Lead your ‘second life’ now.” 

Are you at risk of burnout?

Are You at Risk of Burnout? Here’s What to Do

Richard Jolly shares four techniques to beat burnout

By Richard Jolly and Anna Johnston 

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About that email you just fired off. Did you really need to send it? What else should you have been doing?

In an era of noisy busyness, the only way to live a purpose-driven life is to stop doing busy work. “But,” I hear you cry, “I’m extremely busy!” That is exactly the point.

We used to answer to meaning, but today we answer to mobile. When did we become slaves to our mobile phone push notifications – social media updates, emails, WhatsApp messages? Trying to keep up with a heightened “on” mode and a constant state of busyness is exhausting.

Is it any wonder we’re burnt out?

What busy stops us doing

Busy leads us down a treacherous path to burnout. Apart from our health – exhaustion, tension, mood swings – what else is at stake? If anyone can illuminate this, it’s Bronnie Ware, an Australian palliative care nurse responsible for patients in the last weeks of their lives. She recorded people’s biggest dying regrets in a blog, and subsequently in a book. Here are the top five regrets, as observed by Ware:

1. I wish I'd had the courage to live a life true to myself, not the life others expected of me

2. I wish I hadn't worked so hard

3. I wish I'd had the courage to express my feelings

4. I wish I had stayed in touch with my friends

5. I wish that I had let myself be happier.

“When people realise that their life is almost over and look back clearly on it, it is easy to see how many dreams have gone unfulfilled,” wrote Ware. “Most people had not honoured even a half of their dreams and had to die knowing that it was due to choices they had made.” Among the top regrets, from men in particular, was a sense of time lost to work. “They missed their children's youth and their partner's companionship,” the blog read. She also described the excessive energy people spent suppressing their feelings to keep peace with others. “As a result, they settled for a mediocre existence and never became who they were truly capable of becoming.”

When the ties of busyness, stress and regret together weave a rope, the rope can eventually choke us.

How prevalent is burnout?

Some researchers have documented rates as high as 85% among financial professionals. In 2017, ComPsych, the world’s largest provider of employee assistance programmes, found that three out of five employees are highly stressed. Of those surveyed, 56% of employees see accomplishing basic tasks as the top work priority, while workload and people issues are the top work stressors.

“Blaming burnout on the company is just a form of learned helplessness.”

Who is to blame for burnout?

Many perceive employee burnout as a problem with the company, not the person. But Richard Jolly, Adjunct Professor of Organisational Behaviour at London Business School, argues that recognising and curbing burnout is really a power vested in you. “Relying on an environment to change behaviour is a very passive-dependent approach. The most dangerous word I hear people say is ‘They’. ‘They should’, ‘They know’, ‘They won’t’. The more senior you get, the more you realise there is no ‘They’! We are all ‘They’. You, without consciously knowing it, have gradually become one of ‘Them’.”

“Blaming burnout on the company is just a form of learned helplessness.”

Okay, so why are you to blame for burnout?

“You set incredibly high standards for yourself. You never feel as if you’re done. It is many years since you said, ‘Right, it’s time to go home because I’ve finished my work.’ And if you’re in that situation, you’re probably worried you’ll be replaced by a computer quite soon. You’re self-critical. Your identity has become too dependent on your working life.”

You need to take control.

Taking control of burnout

Challenge untested assumptions

“When you’re providing emotional labour” – the process of managing feelings and expressions to fulfil the emotional requirements of a job – “you’re more prone to burnout. You feel you have less control over your own time and energy when you're providing a service. If your client wants a contract by 09.00 the next day, you work through the night to get it done. In a way, your life is serving at somebody else’s pleasure. So, in situations like these, how can you take control? Challenge untested assumptions. Ask your client, ‘Do you really need that contract by 09.00?’Have the courage and confidence to ask, ‘When’s the latest you need it by?’ This may seem easier said than done when you face an impossible workload. So remember to continually test your assumptions. What can you change, what is absolutely fixed? Once you start to operate differently, you become a champion of trying new things.”

Make mindfulness mandatory

“There is evidence for the effectiveness of mindfulness meditation in treating anxiety. It not only helps you retain your mental sharpness, it can improve your resilience to stress. I work with a Buddhist monk to teach executives how to meditate. In one insurance firm, I observed senior management take this so seriously after mindfulness paid dividends that they made it mandatory. Now, the top team makes sure its employees across the world learn breathing and thinking techniques. You don’t have to be a Buddhist monk to pay more attention to the present moment, you don’t have to go to Tibet. Even simple breathing exercises can help. Apps such as Headspace offer guided sessions, allowing you time to practice. If you spend 10 minutes meditating a day, you will have significantly more than 10 extra minutes of productive time a day. If you feel you don’t have time, map how you spend your hours currently and you’ll soon see that you always have time to do the things you want to do.”

Avoid time-consuming busywork

“Kurt von Hammerstein-Equord, Germany’s Chief of the Army High Command before the second world war, was a celebrated military strategist. He divided his officers into four groups based on their behavioural habits – clever, diligent, stupid and lazy. Then, he combined them so that people were grouped as clever and diligent, stupid and lazy, clever and lazy, and stupid and diligent. He found that clever, lazy people made the best leaders. He thought they made good difficult decisions because they wanted to make everything easier, while having the mental sharpness to find innovative ways to do so. Clever, lazy people avoided busywork, such as pointless meetings, they delegated to others to get things done and they focused on the essentials rather than being distracted by excessive extras. Von Hammerstein-Equord said that the most dangerous of his staff were hardworking and stupid, because they were the ones to say yes to everything and ended up burnt out. The moral of the story is not to be a lazy leader, but not to get bogged down in busywork. Choose to do high-value work. Your ability to be proactive instead of reactive is a test of who you really are.”

Charge for your time

“It pays to prioritise. You can’t respond to everything and everyone – you can’t do it all. To help you choose your daily actions carefully, think about mentally charging for your time. The top team of one Silicon Valley firm – let’s call it TimeSave – was fighting employee burnout. Part of the problem was too many meetings. In a trial, management took all the clocks off the meeting walls and replaced them with digital systems. When executives entered the room wearing their security passes, the connected wall devices scanned the electronic barcodes. The clock allowed TimeSave to calculate the cost of the meeting in real-time depending on who was in the room, for how long, and to what end. Everybody had a price. After the experiment, TimeSave employees halved the average length of their meetings. This is a potent reminder that your time comes at a cost – personally and professionally.”

You don’t have to wait for your organisation to change – avoiding burnout is up to you. By cherishing your time, doing high-value work, taking your mental health seriously and stretching and testing your own assumptions, you can avoid burnout. The only person standing in your way is you.

Building Personal and Organisational Resilience

Explore the personal challenges of coping with the demands of a ‘hurry sick’ lifestyle

By Richard Jolly 06 September 2017

Adjunct Professor Richard Jolly’s session will explore the personal challenges of coping with the demands of a ‘hurry sick’ lifestyle to ensure that you are focused on your key priorities and building the necessary behaviours and attitudes. But this is not just about your own ability to cope – it is about what you can do to help build a more resilient organisation around you: one able to adapt to the changes in its environment effectively.

Davos: Mind The Skills Gap

Davos: Mind The Skills Gap

It’s clear that the role of leader is undergoing a tectonic shift. For decades, leadership has been the CEO’s role. But while the brightest and the best leaders at the World Economic Forum are critical to defining issues and policies, there was a feeling that CEOs, policymakers and politicians will not be the ones to solve the world’s problems. It is people from all levels who will bring about change. 

The Paradox of Indispensability

The Paradox of Indispensability

The logic that shapes the first half of your career can leave you trapped in the second half. Managers make predictable mistakes that, despite their technical expertise and stellar performance, can lead high-fliers to fail to rise to the top of organisations. Richard Jolly looks at the paradox of indispensability.